FAQ
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Products
1. Which line is right for my hair type?
1. FORTIFY: Thinning/weak hair
2. RESTORE: Damaged/colored hair
3. SMOOTH: Curly/dry/frizzy hair
4. VOLUME: Fine/flat hair
2. Are your products safe for colored hair?
Yes! All lines are sulfate-free and color-safe. RESTORE is ideal for moisture retention.
3. What makes your formulas unique?
Science-backed naturals: apigenin (FORTIFY), kale protein (RESTORE), marula oil (SMOOTH), wheat protein (VOLUME).
4. Are products vegan and sulfate-free?
✓100% vegan
✓Sulfate-free
✓Cruelty-free
Orders
1. Where do you ship?
From the Oserth Western website, (US/Canada, Oceania countries and UK) , we deliver only within these regions. If you are ordering from another country, please visit the website for your region. Each region has its own dedicated website.
Each region has its own dedicated website.
2. How long does delivery take?
US/Canada:7-14 days
Oceania:10-15 days
UK:2- 4 days
Our orders typically arrive within the above timeframes, depending on your location and chosen shipping method. Please note that holidays, weather conditions, and peak shopping seasons may affect delivery times.
3. How do I track my order?
Tracking link emailed immediately after shipping.
Returns
1. What’s your return policy?
30-day returns for unopened products.
2. Are returns free?
Shipping charges for returns are the responsibility of the customer.
3. How long do refunds take?
5-10 business days after we receive items.
4. What if my order arrives damaged?
Email photos to contact@oserth.com for instant replacement.
Sustainability
1. How is Oserth packaging sustainable?
We use eco-friendly materials and prioritize recyclable packaging to minimize environmental impact.
2. Do you use renewable energy in production?
Yes! Our manufacturing utilizes renewable energy sources.